Privacy Policy

Who we are

Gaydio is the UK's LGBTQ+ radio station. This notice explains what personal information we collect, why, who we share it with and your rights. It covers our website gaydio.co.uk, the Gaydio Player app, the VIP club, competitions, our advertising, events, courses and volunteering.

"Gaydio", "we" and "us" mean these four companies. Each is a controller for the information it handles:

We're registered with the Information Commissioner's Office. Gaydio Community Interest Company's registration number is ZB188763 and Gaydio Brighton Limited's is ZA792182.

Contact us about your data:

• Email: privacy@gaydio.co.uk
• Phone: 03330 04 8400
• Post: Data Protection, Gaydio Studios, Suite 14C, Manchester One, 53 Portland Street, Manchester M1 3LD

What we collect

We collect what you give us, plus some technical information when you use our website, app or stream.

We don't store payment card details. Payments go through Stripe, PayPal or GoCardless.

Sensitive information

Being on a Gaydio list could suggest you're LGBTQ+, so we treat all our listener data as sensitive.

• We don't ask about your sexual orientation or gender identity, and you never have to tell us.
• We only share your contact details with Meta for advertising if you've given explicit consent for that, separately from anything else.
• If you tell us about access or support needs for an event or course, we use that only to support you. We ask for your explicit consent first, and we delete it within 2 years of the event.
• We never sell your data.

How we use it, and why we're allowed to

Data protection law says we need a lawful basis for each use. Here's ours.

Where we rely on legitimate interests, we've weighed our interest against your privacy. Ask us and we'll explain the balance. You can withdraw consent at any time, and that won't affect anything we did before.

Advertising with Meta (Facebook and Instagram)

We share some information with Meta Platforms Ireland Limited to measure our ads and reach the right people. We only do this with your consent.

1. Meta Pixel. If you accept advertising cookies, a small piece of code on our website tells Meta which pages you visit and actions you take, such as entering a competition. We use this to measure our ads and show ads to people who've visited our site.
2. Lead forms and bookings. If you fill in one of our lead forms on Facebook or Instagram and later book with us, our systems tell Meta about the booking. This tells us which ads work. We send your email address and phone number in hashed form, which means they're scrambled into a code before they leave us.
3. Custom Audiences. If you've opted in, we may upload your hashed email address or phone number to Meta. Meta uses them to show you our ads, or to find people with similar interests. Meta uses the hashed details for matching only.

For some of this, Meta acts on our instructions. For some, it's a controller in its own right. You can read how Meta uses data in Meta's Privacy Policy.

To stop it: change your cookie settings on our website, withdraw consent by emailing privacy@gaydio.co.uk, or change your ad preferences in your Facebook or Instagram settings.

Who we share it with

We use trusted suppliers to run our services. They can only use your data on our instructions, under a contract.

Make Me A Winner, the competition we run on air, is operated by Bauer Media. If you enter it, Bauer handles your entry under its own privacy notice.

We only share your details with partner companies for their own marketing if you opt in on the form you're filling in, and the form names them. We'll also share information when the law requires it, for example with the police or HMRC.

Transfers outside the UK

Some of our suppliers, including Meta, Google, Salesforce, Mailchimp, Microsoft and Cloudflare, may process data in the US or the EU. When they do, it's protected by the UK government's adequacy rules, the UK-US Data Bridge, or the UK's approved contract clauses. Ask us for details of the safeguard for a particular supplier.

How long we keep it

We keep data only as long as we need it, then delete it or make it anonymous.

Cookies

Cookies are small files saved on your device. We only use cookies that aren't essential if you agree to them, and you can change your mind at any time in the cookie settings on our website.

Embedded content such as YouTube videos or social media posts may set its own cookies. We'll only load it once you've agreed to it.

Your rights

You can ask us to do any of these, free of charge. We'll reply within one month.

• See the data we hold about you.
• Correct anything that's wrong or incomplete.
• Delete your data.
• Restrict how we use it.
• Object to how we use it. If you object to marketing, we'll always stop.
• Move it to another organisation.
• Withdraw consent for anything we do based on consent, including Meta advertising.

We don't make decisions about you by automated means that have legal or similarly significant effects.

To use any of these rights, email privacy@gaydio.co.uk. We may need to check who you are first.

Complaints

If you're unhappy with how we've handled your data, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this notice

We'll update this notice when we change how we use your data, and tell you about significant changes. Last updated: 23 October 2026.